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Salon Front Desk Onboarding Packet

$32.99

This comprehensive front desk onboarding packet and receptionist training template provides a complete, done-for-you system that serves as the ultimate desk guide and procedure manual for your front staff. The packet includes everything your beauty business needs—from daily checklists to booking scripts—ensuring your new receptionist transitions from their first day to full independence with professional confidence.

This packet includes clear role definitions, a quick policies sheet, daily checklists, a 12-page phone & booking script guide, and a two-week training timeline with manager sign-offs. It's pre-filled in the voice of a salon owner, so you can hand it off with confidence and know your team is trained consistently.

It's fully editable in Canva—simply add your salon's name, logo, and policies. Print as a packet for onboarding, keep digital copies for easy access, or share individual templates with your team.

This comprehensive front desk onboarding packet and receptionist training template provides a complete, done-for-you system that serves as the ultimate desk guide and procedure manual for your front staff. The packet includes everything your beauty business needs—from daily checklists to booking scripts—ensuring your new receptionist transitions from their first day to full independence with professional confidence.

This packet includes clear role definitions, a quick policies sheet, daily checklists, a 12-page phone & booking script guide, and a two-week training timeline with manager sign-offs. It's pre-filled in the voice of a salon owner, so you can hand it off with confidence and know your team is trained consistently.

It's fully editable in Canva—simply add your salon's name, logo, and policies. Print as a packet for onboarding, keep digital copies for easy access, or share individual templates with your team.
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What's Inside:

  • Front of House Role Definitions – Receptionist, Front Desk Coordinator, Manager

  • Front of House Policies One-Pager – attendance, late/no-show, refunds, dress code, social media, payroll, chain of command

  • Front Desk Daily Checklists – opening, midday, closing, confirmations, end-of-day cash, lockup basics

  • Phone Script & Booking Guide & Cheat Sheet – 12 pages of receptionist scripts, booking pointers, and troubleshooting

  • Receptionist Training Timeline – two-week training schedule with checkboxes and manager sign-off section

What You'll Get:

Upon purchase, you'll receive a PDF with direct Canva links to all editable templates. The only edits needed are your branding and salon-specific details. Everything else is ready to use.

A short video tutorial is included to walk you through editing your Canva documents.

Instant Digital Download – No Physical Product

Please note: Due to the digital nature of this product, all sales are final and non-refundable. If you have questions or need help accessing your files, just send a message—I'm a former salon owner and happy to help.

Requirements:

  • You'll need a free Canva account to access and edit

  • Due to the nature of digital products, all sales are final